How will things change when women run our institutions?

Want to predict the future? Look at the demographics. And they say that in the future we'll have many, many more women leaders than we do now: women are 57% of college students, USA Today reported in 2005. They're the majority of medical school students and 45% of law school students, too. So, the days of "old white men" running the place are numbered.

Which has caused me to wonder how that may change our lives. Today's New York Times has a small glimpse ("Madam Speaker, After Her First Year of Firsts.") Christine C. Quinn is one year into her term as the first woman Speaker of the New York City Council, an unruly body of fifty-one representatives which has typically been a vocal adversary of the mayor. Here are some notable quotes from the article:

“She has injected more democracy, with a little ‘d,’ into the Council,” said James S. Oddo, the Republican minority leader, who has known Ms. Quinn since they worked for different council members in the early 1990s. “Every single council member has a say in the budget. Every single council member has the ability to fight for their constituents....”

She first indicated her willingness to work with the mayor three weeks into her term, after he called for restrictions on lobbyists in his annual address to the City Council. Instead of rejecting the idea, since it opened the Council’s inner workings to public scrutiny, she embraced it....

In April, she sought to end the bazaar-like process by which members lobbied the speaker for projects to be included in the city’s operating budget. She required that members limit themselves to four written requests that had the support of nine colleagues from three boroughs....

Then she charmed, cajoled and fought the mayor into considering her call for an end to the so-called budget dance....

“I find that if we disagree, she’s very, very clear,” said Simcha Felder, a Brooklyn councilman. “I don’t walk out of the room thinking she said yes but she means no....”

It's dangerous to generalize from one person's experience to an entire gender, but if more women in power means more collaboration, more effective negotiation between opposing parties and more disciplined political processes, then I'm for it.

innovation, politics, New York, New York Times, leadership, demographics

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What I'm reading now...

I saw this book at Barnes & Noble last week while buying a Christmas present. (Orange cover, memorable title in a huge typeface--great marketing.) I was skeptical--most business books, especially ones that seem this sales-y, turn out to be poorly-written rehashes of business cliches or outdated ideas.

Not this one.

It's well-written, and the subject is very important to any executive or entrepreneur: how to discover, nurture and build relationships. What Keith Ferrazzi reveals is that with good and deep relationships one can make and close great deals. And without them, it's tough sledding indeed. (Usefully, he also tells you how not to be a "networking jerk"--a mercenary who collects business cards like big game trophies, not caring a whit about the people who carry the cards.)

The style is that of a how-to book, but with lots of concrete examples, using real names. I could have done without the "Connectors' Hall-of-Fame Profiles," where legendary networkers such as Vernon Jordan and Bill Clinton are discussed--it almost seemed as if that was a suggestion from the publisher rather than an organic component of the book. But that's a small complaint.

You also get a good sense of the author, and he's very likable. You realize quickly why he has so many useful and valuable relationships.

So pick up this book. It might help you create some new and valuable relationships.

And there's a related blog.

reading list,
relationships, marketing, networking, strategy, psychology, entrepreneurship, sales, business, alliances

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Fortune 500 Corporate Blog Review: EDS (#108) part 2

This review is for the Fortune 500 Corporate Blog project. As I mentioned in the earlier EDS blog post, I worked for Electronic Data Systems (NYSE: EDS), in its Telecommunications Strategic Business Unit, between 1992 and 1997.

This is the second EDS corporate blog I've reviewed. (Here's the other.)

Name: "The Goal: Customer Service In The IT Industry."

History: regular posts since June 2006.

Frequency of posts: Not a lot. Two-three per month, decreasing from a high of seven in June, and none since November 7. See, here's what happens with blogs with infrequent posts. It generates questions, such as: has Kim Stevenson, the only poster, gotten very busy? Has she left the company? Or lost interest in the blog? The lack of new content on the blog is important to EDS, because their blogs are a reflection of the company, its people and its insight. The last thing EDS (which has upwards of 100,000 employees) wants to convey is: we have nothing to say.

Nature of posts: Customer service in the IT industry. It's a great topic; not covered much elsewhere, and very nicely done. The posts have a definite point of view, are well-constructed, and reflect the voice of a single author. [But please give us more of them!]

Design/functionality: Like The Next Big Thing, text, text and more text. It uses the same template, with EDS website tabs and links. No references to external blogs or resources (other than in the posts), which is sending another message--EDS is not curious about the outside world, and has all the insight they need inside the company. (I hope I'm wrong.)

Kim Stevenson, EDS' Vice President of Infrastructure Service Delivery, writes all the posts. I like the integrity and consistency that results from a single author, but I don't like the scanty posts (have I said that twice already?).

Links etc.: The blog is unclaimed in Technorati and is ranked #1,563,799, but #25,018 on Alexa. With more posts and some time, it would certainly get a lot more links.

So, EDS... let's get Kim some help in her department so she has more time to make "The Goal" everything it can be!

blogs, corporate blogs, marketing, EDS

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Goodbye to another innovator

I learned in this New York Times article that Peter McColough, a longtime CEO and chairman of Xerox, died last week. (UPDATE: The Wall Street Journal has a bittersweet remembrance in their December 23 issue.)

He oversaw Xerox during the late '60's and throughout the '70's, when it emmerged as one of the most successful companies in the world via its creation and popularization of xerography--i.e., the copying machine.

But perhaps his most enduring legacy is his creation of the Palo Alto Research Center in 1970. PARC was responsible for bringing into use some useful tools that you are using RIGHT NOW--the mouse, Ethernet and the graphical user interface. (For a taste of what PARC is thinking about now, click here.)

That Xerox never profited much from these innovations should not diminish PARC's importance, nor Mr. McColough's legacy.

(picture: Ethernet cable by Hilary via stock.xchng)

innovation, strategy, management, obituaries, Xerox, New York Times, Wall Street Journal, business

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Friday comix - Christmas 2006

innovation, Christmas, YouTube, cartoons, business, Friday Comix

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Top 10 best articles of the year

Wrapping up the year with a final best-of list. These were the best, most inspirational, funniest or otherwise most interesting things I read this year in magazines, newspapers or scholarly journals. (Upon reflection, there isn't a funny one in the bunch. Better luck next year!)

Sadly, most of these articles cost $$ or require a paid subscription. They're worth a few dollars, though, if you haven't read them. Enjoy!

10. "Primer on 'Open Innovation,'" Michael Docherty, PDMA Visions, April.

9. "Asking, 'What Would Ann Do?'" Amy Merrick, Wall Street Journal, September 15.

8. "Strategies To Fight Low-Cost Rivals," Nirmalya Kumar, Harvard Business Review, December.

7. "Innovating Through Design," Roberto Verganti, Harvard Business Review, December.

6. "Maybe We Should Leave That Up To The Computer," Douglas Heingartner, New York Times, 18 July.

5. "Internet Encyclopaedias Go Head To Head," Jim Giles, Nature, 15 December 2005.

4. "I'm OK, You're Biased," Dan Gilbert, New York Times, April 16.

3. "Out To Maximize Social Gains, Not Profit," Vikas Bajaj, New York Times, 8 December.

2. "Innovation: The Classic Traps," Rosabeth Moss Kanter, Harvard Business Review, November.

1. "The Perfect Payday," Charles Forelle and James Bandler, Wall Street Journal, 18 March. Remember options backdating? This is what started it all.

design, marketing, innovation, strategy, psychology, entrepreneurship, sales, management, business, advertising, best of, top 10

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Top 10 (actually 11) Shop Talk Posts for 2006

Continuing our look back at 2006 with the best posts (though who am I to judge?) from Shop Talk this year. Feel free to agree, disagree, shoot these down, or call them all unworthy of a best-of list. Cheers.

11. "Passion beats resources every time," November 28.

10. "Successful innovation takes PIEER," August 15.

9. "Vince the fashion label: lessons in building a brand," September 14; and its related post, "Vince sells out," September 28.

8. "If you want to innovate, get some rest," October 4.

7. "Make some mistakes and profit from it," June 21.

6. "Ending the war between sales and marketing," July 6.

5. "A bit of foolishness," October 10.

4. "What in hell is the fuzzy front end?" July 25.

3. "Storytelling in business--and I don't mean fudging the numbers," November 30, and "More storytelling--this time listening," December 5.

2. "Kanter's Innovation Pyramid," November 8.

And the winner, who will be represent the blog at public functions, charity events and local TV appearances for the next twelve months (in case of illness or injury, the runner-up will assume the role of blog representative):

1. "Building business alliances: lessons from 'Miami Vice,'" August 1.

innovation, strategy, psychology, entrepreneurship, alliances, sales, management, business, advertising, narrative, best of, top 10

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Top 10 favorite posts of the year

'Tis the season for Top 10 lists. I'm working on three--in addition to this one, a list of the newspaper/magazine/journal articles that most influenced me this year and the posts of the year from this blog. So stay tuned. And if you like this list, spread the love--do your own top 10 list!

10. "Why are referrals the BEST KIND of sales lead?" Landing The Deal. Poster: Dan Tudor.

9. "Designing for experience: webinar," PDMA Blog. Poster: Montie Roland.

8. "Advice for a freshman," Blogspotting. Poster: Stephen Baker.

7. "I agree with Tom. And yet...," The Impact of IT on Businesses and their Leaders. Poster: Andrew McAfee.

6. "Why economists like immigration," Greg Mankiw's Blog. Poster: Greg Mankiw.

5. "10 Awesome Places To Get Free Images For Your Blog," BusinessBlogWire. Poster: Easton Ellsworth. (Where do you think I got the picture at the top of this post?)

4. "The Open Space Fishbowl - A new way to an energised conversation," Anecdote. Poster: Andrew Rixon.

3. "Add a 2x12 to your foundation," Duct Tape Marketing. Poster: John Jansch.

2. "Iqbal Quadir on TEDTalks: the difference one cell phone can make to a village...," TEDBlog. Poster: June Cohen. (Honorable mention: "Malcolm Gladwell on TEDTalks." Honorable honorable mention: "Happiness Expert Dan Gilbert on TEDTalks."

Drum roll, please... bhrrrrrrrrrr...

1. "Gary Hamel: the importance of continuous management innovation," The Business Innovation Insider. Poster: Dominic Basulto. (Honorable mention: "The difference between design and craft" from the same blog.)

(Picture from abimages via stock.xchng.)

innovation, strategy, psychology, entrepreneurship, sales, management, business, advertising, best of, top 10

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A product leaps from the virtual world to the real

Surprise! This is not a post about Second Life.

Rather, according to this New York Times article, a plot element of the cable TV show "The L Word," about the lives and interactions of a group of women, will be evolved into a full-fledged social network for lesbians.

Says the Times:

From the first season of Showtime’s “The L Word,” a chart mapping the relationships of the character Alice has been a central motif, growing to take over an entire wall.

And now it's grown into cyberspace as well, ready for new-subscriber signup as of January 7. Some of the key actors in the show are partners in the site, called OurChart.com, as is Showtime. (Here's a map of the chart that will serve as the site's logo.)

You could call it product out-placement.

innovation, virtuality, product development, New York Times, business

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Friday comix - FAO Schwartz's revival

"Recently, Mr. Schmults has placed a big emphasis on the FAO Schwarz-created toys -- commissioned and branded by the company. Meticulous by nature, Mr. Schmults is determined to make sure they are durable and desirable -- and not sold anywhere else." - The Wall Street Journal, "Reviving FAO Schwartz"

retail, marketing, cartoons, business, Wall Street Journal, Friday Comix

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Fortune 500 Corporate Blog Review: EDS (#108)

First, full disclosure: I worked for Electronic Data Systems (NYSE: EDS), in its Telecommunications Strategic Business Unit, between 1992 and 1997.

On to the review. I'd like to compliment EDS, first of all, on making its corporate blogs easy to find. You can reach this summary link right from the eds.com home page. Excellent!

There are two blogs. The first contains insights and opinions from EDS fellows (its best and brightest technical minds) on the future of technology. We'll discuss that one here. A future post will discuss the other (quite different) blog, "The Goal: Customer Service In The IT Industry."

Name: "The Next Big Thing"

History: regular posts since June 2005.

Frequency of posts: Fifteen to twenty per month.

Nature of posts: Opinions regarding current technology trends and news. There was no mention in any of the posts that I read (a dozen or so) of EDS' business at all. The "sales pitch" quotient was therefore a big zero--good. If it doesn't quite live up to its advertisement as "an unfiltered vehicle for some of our leading technology experts to candidly discuss trends, attitudes and the impact of technology on our lives," there are at least firm points of view (see this post on the Zune MP3 player). They're not afraid to go far afield of their domain expertise, making for a nicely eclectic blog--if you'd like to read some thoughts inspired by moon colonization, click here.

Design/functionality: Easy to read, which is good because it's all text--no graphics at all. It's subtly integrated with the EDS website (a smart touch), with tabs and links to key items on that website. While there are lots of external links within the posts, the blog layout itself is highly internal--there is no blogroll, reading list or any acknowledgement of relevant outside thought. That's telling, I think.

Offers RSS and atom feeds. They allow comments (moderated) but no trackbacks. The administrator is not identified. There are several different posters.

I liked that they published their blogging guidelines.

Links etc.: The blog is unclaimed in Technorati and is ranked #119,158. Technorati's information is a couple of weeks out of date.

blogs, corporate blogs, marketing, EDS

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Worst practices in customer service #2

The final step in completing our house renovation project is installing new smoke detectors, motion sensors and door & window sensors to the new parts of the house. For this part of the job, we called our local alarm company, where we've been a customer for five years, having paid them over $2000 during this time for their installation and monitoring services.

Fast-forward two months. They've blown off four (4) appointments. Numerous calls to customer service have done nothing. So my wife calls the owner of the company. Surely he will resolve the situation quickly--after all, it's his name on the door.

But he doesn't want to hear our complaints. Instead, he takes up time on the call letting us know about the emergency call they had at the health center last night, and the customer who was raped.

Important issues, no doubt, but not relevant to our situation. Why did they miss the appointments? Why didn't they call to let us know? Don't they value us as customers? He doesn't want to review what has happened--he just wants to "move forward."

By the end of the call, he is practically begging us to take our deposit back and go to another supplier.

Hello ADT!

(Pass along the worst practices you've seen--help make this a continuing feature!)

sales, customer service, business

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"Business first" at a trade show: a cautionary tale

More than ten years ago, we were preparing for our largest trade show of the year. Our sales & marketing team had been absorbing solution-selling lessons all year, and we were determined to quickly weed out poor leads, only respond to RFP's where we had the inside track, and, certainly, not waste time with unqualified prospects at this trade show.

So we came up with a slogan: "Business First." Our booth was to be a showcase of our product and solution prowess, and only interested prospects, and decisionmakers at that, would be allowed past our gauntlet of booth staffers. No tire-kickers, no freebie-searchers. Certainly no competitors.

We got to the show terribly excited, and eager to lock down a set of leads that would ensure our sales success for the rest of the year. We set up the large booth and the demo systems, hung our posters, wore our business suits--not polo shirts and khakis. We looked great.

And no one came. Our booth featured a group of uncomfortable people milling around, wearing suits, saying nothing. Even the few prospects we managed to draw in were spooked by how quiet and downbeat it was. As I walked the floor, several people asked me if we were exhibiting at the show.

We never did that again.

The lessons we took away: always make the booth fun; have something to give away; encourage people (even non-prospects) to visit and spend time; and don't take it too seriously.

There are lots of how-to tipsheets on the internet about trade shows--this one was the best of the ones I surveyed.

(picture: my favorite booth giveaway ever--a CD/DVD opening tool)

marketing, sales, trade shows, business

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An alternate approach to product innovation: the Lombardy design cluster

Tired of reading about open innovation? According to Professor Roberto Verganti in this month's Harvard Business Review (link to article), the Lombardy design cluster--a closely-linked group of furniture, lighting, and kitchen products companies in northern Italy--uses a different method to create their innovative products: what he calls "innovation through design."

Dr. Verganti is a favorite of this blog (here's a prior post), and I really like that he mines the industries of his native Italy for lessons that can apply world-wide.

In this case, he studies radically fashion-forward companies such as Alessi, the home furnishings maker famous for the Michael Graves teakettle pictured above. Alessi and its Lombardy cohorts don't try to poll users to see what they need, nor do they rely on new technology to push their products forward. Instead, they ask designers, frequently architects, to come together in intense dialogue to create products that are leaps ahead of today's products.

The designs in some ways appear to be dreams of the future--creating products so new and fresh that they can remain fashionable for a generation or more (that teakettle design is more than twenty years old). See the Kartell Bookworm moldable bookshelf for another example. Products created this way, by this group, aren't only interesting. They're also profitable. According to Dr. Verganti, furniture companies in this cluster outgrew the average European Union furniture maker by nearly a factor of seven.

Here are other companies in the Lombardy cluster as cited by Dr. Verganti:

• Artemide - lighting
  
• Cassina - furniture
• Flos - lighting
  
• B&B Italia - furniture
• Kartell - furniture
• Cappellini - furniture

(Picture: the iconic 9093 teakettle from Alessi)

innovation, design, furniture, lighting, Harvard Business Review, Italy, business

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Another inspiring thought from Dr. Yunus

Mr. Muhammad Yunus, the 2006 Nobel Peace Prize winner, is interviewed in today's New York Times.

I was struck in particular by how he answered a question about the increasing number of college-educated Bangladeshis, in part created by Grameen Bank scholarship programs. How do you deal with the situation, he is asked, where there may be more college graduates than jobs available to employ them?

My response [to students who worry about this question] is: “...Yes, I understand your position, but I have a different view. As Grameen Bank children, you should have your...own pledge about your life. And the pledge you make, you repeat every morning: I shall never ask for a job from anybody. I will create jobs.”

innovation, poverty, Nobel, New York Times, Bangladesh, entrepreneurism

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What is the cost of our inability to be present in the moment?

Any parent will tell you that kids are the first to notice things, and, according to today's Wall Street Journal, the same is true with the downside of our multitasking world--specifically, how the always-available email tool of choice, the Blackberry, continually distracts us from the here and now.

I think Blackberry addiction (the article outlines some warning signs and also offers tools to treat the addiction) is a bad thing, period. And I say that as someone who has had a Blackberry for several years and who has fallen victim to this syndrome more than once.

The benefits of the Blackberry are legion. But its convenience comes at a price. When you're checking your email, or responding to an email, or thinking about checking an email, you're working. And when you're working, you're not eating dinner with the family, or playing with your kids. And there's a cost to this--not only a personal cost. At work, email-itis can make your meetings less effective, your managing less effective, your team less effective.

There's a balance to be struck, and we need to work on it. I need to work on it.

Gotta run. An email just came in.

psychology, organizational behavior, business

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Friday comix - the Happiness Home (tm)

Some key features:

• Large parlor and kitchen, for entertaining friends*
• Celebration center to keep trophies, photos and keepsakes to "cherish the moment a little longer"*
• Home office to cut out that nasty commute*
• And, to make things simple, this floor plan comes in one configuration only--no stressing over choices!*

* key elements of a happy life as described in this Wall Street Journal article.

psychology, happiness, cartoons, business, Friday Comix

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Fortune 500 Corporate Blog Review: Interpublic Group (#348)

Interpublic Group (NYSE: IPG) is the third-largest advertising/marketing holding company in the world. So they know something about blogs. The closest thing to a "corporate" blog they have is from their Emerging Media Lab, so that's what we'll talk about.

Name: "The Future of Media"

History: regular posts since June 2006.

Frequency of posts: About eight per month.

Nature of posts: Unsurprisingly, the blog deals with the future of media. Post subjects include Second Life, mobile advertising, video games, etc.. They present good analyses of fake user-created content here and here. As befits a research lab, there's no overt selling in the blog. Just talking about what's happening in new media, and why.

Design/functionality: A nice, clean design, with good use of graphics (as one would expect). The text is well organized and formatted. The left column includes categories, recent comments, frequently used tags, a blogroll and a reading list. In short, a very professional-looking blog. Offers an RSS feed. They allow comments (unmoderated, but requiring email verification) and trackbacks. The administrator is not identified. There are a handful of different posters, but Jeff Berg is responsible for more than half the posts.

Links etc.: The blog is unclaimed in Technorati and is ranked #223,757. Technorati's information is more than six weeks out of date. There are a few links from other blogs, mostly small ones.

A good blog on a timely topic. I will add "The Future of Media" to my reading list. Thanks, guys.

blogs, corporate blogs, marketing, Interpublic Group

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Low-price companies change consumer behavior permanently

There's a very interesting article in this month's Harvard Business Review entitled "Strategies to Fight Low-Cost Rivals" by London Business School professor Nirmalya Kumar. It's got lots to say about how traditional companies can compete with low-price insurgents.

Within the article, however, are several passages that will send chills up the back of any marketer. Customers will pay more for more value, correct? Prof. Kumar says yes, to a point. But he also says this:

My research suggests that if a business gets a customer to buy its products or services on the basis of price, it will lose the customer only if a rival offers a lower price.

So once a customer defects to a low-price rival, she ain't coming back.

Well, how about the marketer's favorite tool, feature differentiation? That can help, can't it? Says Prof. Kumar:

Many companies find it tough to persuade consumers to pay for additional benefits. A small premium for greater services or benefits is a powerful defense, as Target and Walgreens have shown.

With the emphasis on small. The marketer's toolbag certainly has shrunk. Thanks Wal-Mart, Dell, Southwest, Huawei!

marketing, strategy, pricing, competition, business

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More stories--this time, listening

After my post last week about storytelling in business, I received a nice comment from Shawn Callahan of the Anecdote blog about using stories in business another way--about collecting and making sense of stories to understand deeply what's happening in a company. Shawn's ideas are summarized here.

Imagine that your company has recently reorganized. Deep in the organization many disruptions ensue. But what exactly is happening, and how do people really feel about it? Without this basic information it's impossible to assess the impact of the change, and how to mitigate the negative effects of the change.

Stories can help. Getting employees to describe in detail what is happening to them, without imposing limitations such as predetermined hypotheses, closed-ended questions, numerical ratings, etc.--yields much deeper insights (here's a neat white paper from Anecdote describing how this works). And from those insights, a company can design effective responses to improve the work environment and help an important change take root.

Thanks, Shawn, for pointing this out.

(Picture: the listening ear from sailortownbelfast.org)

innovation, narrative, business

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A very brief history of wheeled luggage

At the session on Sustainable Innovation at last week's Fortune Innovation Forum, William McDonough, the green architect and designer, said the following:

"Mankind isn't so smart. It took us 5,000 years to put wheels on luggage."

Which got me to thinking about the history of wheeled luggage, so here is the best history you can get on the subject based on a brief survey of the (internet-hosted) literature:

circa 1851: In "Moby-Dick," Queequeg talls the story of strapping his seachest to a wheelbarrow but then, not knowing how to maneuver the barrow, gathers the whole assembly and carries it.

very early 1900's: steamer trunks with two wheels are advertised.

1970's: wheels appear on traditional suitcases; travelers pulling them by leashes and poorly balanced suitcases toppling over ensue.

1989: Northwest Airlines pilot Bob Plath develops the roll-aboard suitcase for flight crews.

Today: wheels on everything. Soon we will be porting luggage at our front, back and sides, cocooned in storage, like Manhattanites walking their dogs.

(Picture: the TravelPro Crew5 series, via London Luggage)


innovation, history, Fortune Innovation Forum, business, luggage

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Is Microsoft innovative?

In case you missed it, there's a nice article in yesterday's Wall Street Journal featuring a dialogue between Robert Scoble and Dave Winer over whether Microsoft is an innovative company. Given the many shots leveled at Microsoft at the Fortune Innovation Forum this week, it's a timely read.

innovation, strategy, Fortune Innovation Forum, business

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Friday comix-a day in the life of a cubicle-dweller

innovation, strategy, Fortune Innovation Forum, business,
Gary Hamel, Friday Comix

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Heard on the floor - futurethink's workshop was excellent

Two separate people at the Fortune Innovation Forum told me they loved the futurethink breakout session "Food for Thought Workshop." If you're curious, as I am, about what you might have missed, here is a recent webcast from futurethink CEO Lisa Bodell.

You're welcome.

innovation, strategy, Fortune Innovation Forum, business

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Storytelling in business--and I don't mean fudging your numbers

I went to the "Innovative Story Solutions" session yesterday afternoon at the Fortune Innovation Forum, put on by The Moth, a storytelling group from New York.

So what the hell do stories have to do with innovation and business? Well, a lot of corporate life is about selling your ideas--to colleagues, bosses, customers and partners. And a compelling, concise story will work better than a Powerpoint any day.

Here are the main aspects of storytelling discussed at the workshop:

• Set up what's at stake
• Be selective - eliminate extraneous information
• Show, don't tell - concrete details are far better than summary
• Use a storytelling arc - a beginning, middle and end - and withhold some information to build suspense.

The workshop was highly interactive. Groups of six had to select a story and nominate a storyteller, prepare for twenty minutes (twenty minutes!). The storyteller then stood in front of the room and told the story. Great job by the participants, and the brave storytellers as well.

innovation, sales, narrative, Fortune Innovation Forum, business

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My metalmorphosis sculpture

I took the Metalmorphosis workshop today at the Fortune Innovation Forum. There are far more artistic sculptures here. But this one is all mine. Thanks for the workshop, Sophie!

By the way, Sophie's artwork is all over the Innovation Forum. It creates a very integrated, organic feel to the entire show.

Fortune Innovation Forum, innovation

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Fortune Innovation Forum day 2--Sustainability and Profitability

Panelists were:
Chad Holliday, CEO of DuPont
William McDonough, architect specializing in sustainable design

On a 1-10 scale - the current state of sustainability in today's business (1-completely constructive, 10-completely sustainable):
McDonough - 4, Holliday - 3

Holliday said that it's criticial that business and government agree on the "rules of the road"--legislation--so American business's creativity can respond.

Most pressing issues: Holliday: use of water, greenhouse effect.

DuPont has been working on biological research for 15 years, and now have learned how to use corn and other renewable materials to generate polymers, rather than using petrochemicals.

The rise of oil prices has been a catalyst for manufacturers' adoption of these new materials. The marketing message is value to the consumer--the manufacturer uses the "green" to help market the product, though it can't command a significant price premium.

Cellulosic ethanol is a strategic product, and they are working on a biofuels joint venture with BP.

McDonough worked on the new Ford Rouge plant. World's largest green roof (10.5 acres)--vegetation and a dozen species of birds live there. The roof absorbs greenhouse gas, keeps temperature more stable, reduces the wind load on the building. Business case was as follows: Ford would have to pay $48MM to come into compliance with the Clean Water Act using traditional building methods. The sustainable technologies approach cost $13MM for roof, permeable parking lot, etc.

He also worked with Herman Miller to design a cradle-to-cradle chair. No petrochemicals, easily disassembled and remanufactured. A key value proposition is that Herman Miller will easily retain the customer, since they will come to collect the chair when you're done with it.

(picture: Ford's Rouge Plant)

innovation, strategy, Fortune Innovation Forum, business

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Here's something innovative--CEOs who speak candidly of their failures and difficulties

Interesting observations from this afternoon's CEO discussions at the Fortune Innovation Forum. Brian France of NASCAR and Brad Anderson of Best Buy spent time speaking of their company's weaknesses and failures.

France said that NASCAR is weakest in how they are covered by the media. ("We are not the home team, and no one writes about us on Tuesdays or Wednesdays.") But rather than complain about this or feel victimized, he used it as a rationale for investing in and improving NASCAR's own new-media initiatives.

And here's a good quotation from Brad Anderson. "I am 57 years old. I don't have a clue of what most Best Buy shoppers are like. But our people at the stores do. If I can listen to the right people, this organization has a future. If not, I should be out of here."

innovation, strategy, Fortune Innovation Forum, business

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Good communication is intensively visual

I'm a word person. I love what words can communicate. But in his session at the Fortune Innovation Forum today, Tom Wujec convinced me that expressing complex ideas visually is essential to communicating in today's business environment.

Edward Tufte, in his books, did a great job in describing how to strong graphics can present very complex information very succinctly and effectively. Tom's presentation built on those ideas by tying key types of communications to certain phases of the product development cycle.

His most impressive example was a map that was created and used by Fairchild Semiconductor to communicate their turnaround strategy. It enabled them to communicate and instill the same message across fifteen countries and ten languages.

innovation, strategy, Fortune Innovation Forum, business

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Metalmorphosis with Sophie Marsham

An innovation conference cannot be like all the rest. One feature of the Fortune Innovation Forum this year is an ongoing set of exercises where artist Sophie Marsham works with attendees to create flower sculptures out of scrap.

Fortune Innovation Forum, innovation

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Bob Nardelli interview

Here at the Fortune Innovation Forum, David Kirkpatrick of Fortune Magazine is interviewing Bob Nardelli of Home Depot.

In the recent past they've focused on innovating in technology--self-checkout has reduced queue times 30% in Home Depot stores--and design--improving store layout, signage and lighting to allow people to find products faster.

Now, their biggest focus is innovating in merchandise - today they announced OrangeWorks, a partnership to accelerate designing new proprietary products for Home Depot stores.

Why isn't being a better retailer enough? Because they want to be an attraction to the community. Distinctive merchandise will both draw in more shoppers and have them leave with more stuff.

They're focused on growing markets such as outdoor living--more upscale grills, patio furniture, etc.--safety & security, and aging in place.

innovation, strategy, retail, Fortune Innovation Forum, business

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Gary Hamel's keynote

[October 2007 - see an updated post on "The Future of Management" here.]

Gary's topic is: What is the future of management? Have we reached the end of the road in management innovation?

Most sustainable, longest-lasting innovation
Management Innovation
Industry Architecture Innovation
Business Model Innovation
Product Innovation
Operational Innovation
Least sustainable, shortest-lasting innovation

Radical management innovations of the past:

• General Motors: Divisionalization - Sloan's idea
• Toyota: Investing in problem-solving skills of every employee
• Procter & Gamble: Brand management (management of intangible assets)
• Visa: building a network of banks to compete and collaborate
• Linux/Apache open source software - ability to create complex products with a distributed workforce

Management innovation is radical when the reaction to the change is contrary--how can they do that? (e.g., Microsoft's reaction to the open-source movement)

What's next?

Areas to explore:

• Dealing with accelerating change
• Dealing with intensifying competition (falling barriers to entry, low-cost competitors, increasing power of customers)
• Driving innovation throughout the company on a continuous basis
• Creating value despite the dispersion of knowledge across companies (outsourcers, partners, etc.)
  

Gary's hierarchy of human capabilities:

1. Passion
2. Creativity
3. Initiative
4. Intellect
5. Diligence
6. Obedience

innovation, strategy, Fortune Innovation Forum, business

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The conference begins...

Good morning from the Fortune Innovation Forum. Pictured to the left is the Innovator's Studio, one of the exhibits here at the conference. I'm sitting here on the right side of the Jazz At Lincoln Center auditorium, three rows back, near the only power strip I could find.

In front of me is Tom Wujec of Autodesk. He's speaking later today, and will be visual blogging the conference. What is visual blogging? Stay tuned and I'll get you the URL.

innovation, strategy, Fortune Innovation Forum, business

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In NYC for Fortune Innovation Forum

The excitement is building. I'm really looking forward to this conference, and the organizers have done a lot to make it interesting and different (as an innovation conference should be). For one thing, they made it short. A day and a half doesn't seem enough time, but then again I've been to many, many conferences that were too long by a day or more. Bravo for brevity!

If you are going to the conference and are a reader of this blog, I'd love to meet you! Please email me at john@caddellinsightgroup.com or post a comment.

innovation, strategy, Fortune Innovation Forum, business

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Ugly may be the new beautiful--at least as far as musical instruments are concerned

Today's New York Times has a very interesting article on how designers of acoustic stringed instruments (guitars, violins, etc.) are using high-tech modeling and new materials to create great-sounding, unconventional-looking instruments.

Perhaps someday wooden instruments will go the way of the wooden tennis racket. (Bye-bye, Jack Kramer.)

Watch the accompanying video to see the article's author, Andrew Revkin, playing the guitar upside down and left-handed, a la Jimi Hendrix. (News flash: I just heard an NPR story on left-handed guitar playing--nice coincidence--and Hendrix in fact does not play fully upside down... he plays a right handed guitar flipped over but with the strings reversed, so the high E string is at the bottom of the guitar and the low E at the top--so he can use conventional chord fingerings, True "upside down" players, according to the story, include Dick Dale and Albert King. I also remember seeing Karl Wallinger of World Party and he is an upside-down player.)

(Picture: the Identity Series from Babicz Guitars--note the strange string terminals arrayed on the bottom edge of the guitar)

innovation, strategy, entrepreneurship, business

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Passion beats resources every time

I had the opportunity to talk with a young man last week about his business idea. He reviewed his concept with me, and then sent his draft business plan. And, to be frank, it's got a long way to go before it can attract funding, channels, customers.

When this young man goes into business, he'll be competing with a raft of companies who will have far more money, employees, connections and brand equity than he'll have.

But I wouldn't bet against him. Why? Because he has passion and commitment. He cares deeply about his business and his product.

The case studies of passion, persistence and resourcefulness defeating superior resources are legion--Toyota vs. General Motors, Microsoft Windows vs. IBM OS2, Vodafone vs. BT.

The fact is, passion wins every time. No matter how much investment you have, if you are competing against a foe with superior commitment and passion, you will lose.

I know what you're thinking: Microsoft has steamrollered dozens, if not hundreds, of companies using their superior resources. I'd have you think of something else: Microsoft is as passionate as they come.

Its head cheerleader, a certain Mr. Gates, says that Microsoft's mission is to "create great software." Such an awkward slogan is nothing if not authentic.

Do you think Bill Gates lacks passion?

(Picture: David vs. Goliath from otrarealidad.net)

marketing, strategy, entrepreneurship, business

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The passing of a seminal innovator

Almost unnoticed in the post-Thanksgiving news was the death of Donald Wilson.

Who? you're asking. I did as well. But Mr. Wilson pioneered a tool that virtually everyone who has internet access uses every day--the online searchable database. As an executive for Arthur D. Little in the 1960's, Wilson helped the Mead Corporation create a product that eventually became Lexis-Nexis--an invaluable reference for lawyers, judges and legal scholars worldwide.

Mr. Wilson wrote the initial business plan for the project, and thought highly enough of it that he left A.D. Little to become president of the new venture, named Mead Data Central.

The early versions of this product would seem quaint to us today--text only, using private networks connected by slow phone lines--but successor products like Edgar and Wikipedia, never mind online archives of newspapers and magazines, help hundreds of millions of people find what they're looking for.

business, innovation, Donald Wilson, obituaries

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Fortune 500 Corporate Blog Review: Xerox (#142)--additional blog

After my post on Xerox's "Big I, little t" blog yesterday, Becky Dziedzic of Xerox's PR department alerted me to another blog focused on the printing business. So, here's how I see this one:

Name: "In the Balance"

History: regular posts since March 2006.

Frequency of posts: Up to twelve per month. Very bursty--several months have one post and a couple have none. Becky says that they have just started the guest blogger program and are actively recruiting more bloggers from within Xerox. That's good and needed.

Nature of posts: All about printing. Like "Big I, little t," no sales pitches. Just a discussion of industry trends and issues (of course, discussion of the printing industry obviously connects to Xerox, the leader--hence, the beauty of an industry-focused blog for them). The posts frequently refer to industry seminars and Xerox forums, a nice way of enhancing the value from those more traditional ways of communicating with customers.

Design/functionality: Text. Pictures, graphs, etc., would be welcome (PlayOn does a nice job with multimedia on their site). Offers RSS and Atom feeds. As with Big I, little t, an excellent blogroll and numerous links to related industry publications. Links to Xerox business partners are also listed. They allow comments (moderated) and trackbacks. The adminstrator is not identified.

Links etc.: The blog is ranked #1,047,844 by Technorati and is unclaimed. (Becky, I would get all your blogs registered, claimed and monitored regularly on Technorati. It would be a great way to grow their influence.) Three different blogs have linked to In the Balance (example).

Another good blog. Kudos to Becky and to Xerox. Now let's get some more posters!

blogs, corporate blogs, marketing, Xerox

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For Thanksgiving, a salute to the late Alfred Cuddy, the man who made turkey the meat we can eat anytime

Hi, all,

I will take a short break from posting for the US Thanksgiving holiday, but I will leave you with a couple of tributes to Alfred McInroy Cuddy, the man who popularized turkey throughout North America.

This from the Wall Street Journal, and this from the Toronto Globe & Mail.

Happy Thanksgiving!

(Picture from gettle.org)

innovation, obituaries, Thanksgiving

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Fortune 500 Corporate Blog Review: Xerox (#142)

Hooray, Xerox has blogs! Two to be exact. One is a blog hosted by PARC, called PlayOn. It's focused on a particular research niche, virtual worlds, and as such is not truly a corporate blog. But it is worth a look if you are interested in the subject matter.

The other one fits our corporate blogging definition to a tee.

Name: "Big I, little t" - a blog focused on the corporate IT world.

History: regular posts since May 2006.

Frequency of posts: Not enough! Only seven posts in six months, and it's a shame, since those few posts are very good.

Nature of posts: They typically deal with general issues in IT. Jim Firestone, the president of Xerox North America, is the lead poster, and guest posts are solicited (seems like they should be able to get more than one post a month with that open a posting). The posts are pretty long, like trade publication articles though with slightly less formality. There are a handful of links in the posts themselves. Admirably, they steer clear of sales pitches and focus on general industry issues. Bravo!

Design/functionality: Text, text and more text. Except for the blog logo, not a graphic to be found. Offers RSS and Atom feeds. An excellent blogroll and numerous links to related industry publications. They allow comments (moderated) and trackbacks. The adminstrator is not identified.

Links etc.: The blog is unknown by Technorati. There are a handful of references to "Big I,little t" in other blogs (example), but none in the past sixty days. The company itself is discussed in dozens of posts a day.

So, Mr. Firestone, not a bad effort. But it's time to start posting regularly. If that happens, "Big I, little t" could become a very useful blog indeed, for Xerox and for readers.

blogs, corporate blogs, marketing, Xerox

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Fortune Innovation Forum preview

The Fortune Innovation Forum is next Wednesday and Thursday (November 29 & 30) at the Time Warner Center in New York. I'll be there, along with a bunch of even more innovative people (if that can be believed). Stay tuned for live posts from the conference.

I've got the following sessions marked to attend:

On Wednesday morning, Gary Hamel's keynote, "Continuous Management Innovation" is a must-see. Hamel's a great speaker, and the topic is fascinating, as this astute blogger would have you know.

Later that morning, I'll be sure to check out Tom Wujec's presentation, "Using Images To Think" at 10:40am. In the afternoon, I'll be at Lee Thau (from The Moth)'s "Innovative Story Solutions" at 3:15. I'll send my evil twin to "Bringing The Next Net To The Mass Market" (which is at the same time) featuring, among others, Kevin Rose of digg.com.

Thursday I want to see "Funding Innovation" featuring a discussion of how to get from idea to profit quickly at 9:05am. My evil twin will leave early to see "Speed Thrills," at 10am, about lowering cycle times, with folks from Intuit, Medtronic and OnStar presenting.

There's lots more than just these sessions, but these are on my must-see list.

If you're planning to attend, don't forget to keep up to date with the Forum's companion blog, the Business Innovation Insider, which is posting interviews with conference attendees on the days leading up to the event.

innovation, strategy, Fortune Innovation Forum

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Friday comix - a tribute to Milton Friedman

Some more tributes:
Greg Mankiw
Forbes
Wall Street Journal
International Herald Tribune

business, economics, Milton Friedman, obituaries, Friday Comix

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Great Business Books - Hall of Fame nomination

Everyone knows "Catch-22"--though many of those may not have read the book; much less known, however, is the late Joseph Heller's second book, "Something Happened," unquestionably the funniest and scariest book ever written about the business world.

Here's a typical excerpt:

In my department there are six people who are afraid of me, and one small secretary who is afraid of all of us. I have one other person working for me who is not afraid of anyone, not even me, and I would fire him quickly, but I'm afraid of him.

It's full of this cringe-inducing (because it's so familiar) humor, like "The Office," except Heller wrote this over thirty years ago!

Given its age, it does have some anachronisms, including bosses sleeping with secretaries (which still happens, come to think of it) and three-martini lunches. But the observations of human nature in the workplace, with all its pettiness and insecurity, could have been written yesterday.

If you work in a company or ever plan to work in a company, read this book.

(Picture from zunafish.com)

business, literature, workplace, satire

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The first sale is the biggest

Think about this: you are a startup, and have spent months or years and scads of capital building your business-to-business product or service offering. Now it's time to sell it.

How much is that first sale worth?

Now look at it from the other side. Imagine you are the prospective customer. You are bringing this purchase in front of your executive committee for approval.

They ask:
"Who else is using it?"
"What is the track record of the company?"
"How do we know it's going to work?"

Does this give you an impression why the first sale typically requires significant discounting, intensive support... and delicate, high-performance selling?

The salesperson sits in front of the customer and convinces him/her/them to buy this unproven product. Most of the tools he relies on to sell--references, success stories, company reputation, honors and awards--are unavailable. Yet, at the end of the day, what closes the deal? Not the discounts, not the incredible capabilities of the system. It is the reputation, trustworthiness and power of the salesperson.

At the end of the day, that first customer buys the salesperson, not the product.

marketing, sales, B2B, startups

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Fortune 500 Corporate Blog Review: First Data Corp (#224)

No blogs here. First Data, the leading supplier of transaction processing solutions to merchants, is quiet on the blog front. They have an attractive web site, but don't communicate beyond the typical press kit and investor relations tabs common to publicly traded companies.

Given the large number of the Fortune 500 that (we're finding) don't blog, I wanted to pass along to them some ideas for blogs that could keep them clear of the disclosure issues that were so well discussed in the recent Jonathan Schwarz blog post and response from SEC Chairman Christopher Cox.

Ideas for low-risk, high-value corporate blogging:

1. What's going on in the industry?
2. Meet our people!
3. Company name in our communities
4. Company name around the world
   

Each of these topics is rich enough to support daily posts and can give outsiders a valuable view of the company on the inside, as well as teach. All of which can help with one's public relations--which is the point of corporate blogging, isn't it?

Come on, folks, give it a try. It can't be worse than utter silence, can it?

blogs, corporate blogs, marketing

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Foolishness revisited

In a post last month, I talked about Dr. James G. March's ideas on the value of foolishness in business. In the Harvard Business Review interview (link - $$) that served as the basis for that post, Dr. March cited one bit of foolishness that can have good consequences for business: that of borrowing ideas from another domain.

Today's Wall Street Journal illustrated just this concept in its front-page article on how one British hospital is borrowing processes from Ferrari's Formula 1 pit crew to improve its operating room to intensive care transfers, and thereby reduce fatalities.

The teams compared their processes, which, as March would point out, have far more differences than similarities. That's the foolish part. Yet within those differences, several similarities stuck out, one more than any other: small mistakes could accrue into serious problems (for the F1 team, that meant a slow pit stop; for the surgeons, a much worse result).

Defining a shared goal of identifying and rooting out the tiny mistakes allowed the doctors to determine which of the F1 team's processes to copy and how they should copy them.

Resulting in lower error rates (40% lower), and, over the long run, likely a lower fatality rate. All from some foolish thinking.

(Picture: cover of "Ferrari Formula 1: Under The Skin of the Championship-Winning F1-2000" via motorsportscollector.com)

innovation, operations, foolishness

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Apparel industry's constant reinvention inspires

If you feel as if you're stuck in a going-nowhere industry, stop feeling sorry for yourself and consider this: the US apparel industry, long considered dead, continues to reinvent and renew itself.

Back in September, James Flanigan of The New York Times wrote about NYDJ, a company that created innovative blue jeans that look great on women over 35. And today's Wall Street Journal profiles Barry Forman, who sold his garment company when the business began moving to Asia, only to re-emerge with a company that fixes problems with Asian-made garments shipped to the US.

NYDJ uses innovative product design and speed to compete with cheaper overseas rivals. Says President George Rudes in the Times article, “[Specialty and department] stores want up-to-the-minute fashion and quick changes, so you have to make the products here.”

Forman's company, Santa Fe Finishing, thrives by exploiting white space created by the move toward Asian production; namely, that it's impractical to send back flawed goods to Asia. It's best to repair them, in many cases. Forman says, "When I was a manufacturer, I drove a mile to the factory when there was a problem.... What the hell do you do when your goods are from 9,000 miles away?"

So, if you think there's no more room for innovation in your industry, look in the mirror!

(Picture: NYDJ Tummy Tuck jeans from Dorothy's Lubbock Boutique)

innovation, strategy, apparel

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Google AdWords report week 5

Here is the report for the latest week of the Google ad experiment. I increased the budget last week, so we'll see what effect if any there was on the clickthroughs, CPC, etc.

# impressions via Google search: 526; #website hits: 11; clickthrough percentage: 2.09%; cost per click 54.9 cents.

# impressions via Google's ad network (i.e., other sites where Google posts ads): 3,522; #website hits 8; clickthrough percentage: 0.23%; cost per click 44.6 cents.

# response forms: 1.

Pretty similar results (within the range of variation I'd been seeing) despite the increase in budget. Slightly higher cost per click. So we'll have to see if increasing the budget was worthwhile. Here's how the two top keywords did:

Keyword	Impressions	Clicks	Total cost
MVNO	359	8	$4.22
MVNE	83	2	$1.26

See you next week.

marketing, advertising, Google, Google AdWords

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